Thank you for using AlfaPeople Support
If you are a certified partner of AlfaPeople you have been granted 2 support incidents as outlined in previous communications from us. If you do not have a Support Plan with us or if you need more support incidents you can purchase a plan that fit your needs on: http://www.crmextensions.com/PurchaseList.aspx here you have the option of buying 1, 3 or 5 support incidents.
When you have purchased a Support Plan you will receive a unique Support Plan ID which is to be used on the Support Portal.
This means
- Better tracking on support request
- Better response time on support
- Bugfix support is free.
- Partners is offered online education. (we will set up a live meeting with a developer to give you full insight of the products of choice)
- Support plans can be purchased at a significant discount or you can choose to pay-as-you go.
Free online documentation
On our website you will find various sources of documentation, install- and user guides. Please refer to this before submitting a support incident.- Documentation: http://www.crmextensions.com/Page.aspx?id={E960AC3F-5502-DC11-9607-0003FF3B5E8E}
- Videos: http://www.crmextensions.com/Page.aspx?id={6E1B6DB6-B500-DC11-9607-0003FF3B5E8E}
- Knowledge Base: http://www.crmextensions.com/Members/Articles.aspx
Best Regards
The CRM Extensions Support Team